LEGAL NOTICE

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, and in particular, Article 10 thereof, the following legal notice is made available to users.

Accessing, browsing, and using the website (hereinafter, the «Website«) implies the tacit and unreserved acceptance of all the provisions of this legal notice, which has the same validity and effectiveness as any contract entered into in writing and signed.

Compliance with this notice is mandatory for any person who accesses, browses, or uses the Website. If you do not agree with the conditions set forth herein, do not access, browse, or use the Website.

  • Identification
  • Owner: IQUO DREAMS SPV, S.L. (hereinafter, «IQUO«);
  • Registered office: Paseo de la Castellana, 115-10 Izquierda 28046, Madrid;
  • Tax ID number: B22982284;
  • Commercial Registry: Registered in the Madrid Commercial Registry, Section 8, H M-865762, 1st Entry;
  • Email: info@iquo.io ;
  • Purpose

This legal notice regulates access to, browsing, and use of the Website, without prejudice to IQUO’s right to modify the presentation, configuration, and content of the Website, as well as the conditions required for access or use. Access and/or use of the Website after the entry into force of its modifications or changes implies acceptance of the same.

However, access to certain content and the use of certain services may be subject to specific conditions, which will in all cases be clearly displayed and must be expressly accepted by users. These specific conditions may replace, supplement, or, where applicable, modify those established in this legal notice.

For the purposes of interpreting this legal notice, it is understood that a person becomes a user (hereinafter, «User» or «Users«) at the moment they accept this legal notice and the privacy policy set out on the Website.

  • Website

Through the Website, the User may carry out the following actions:

  • access information relating to IQUO’s services;
  • contact support using the form provided on the Website or the phone number indicated therein.
  • Access

Accessing and browsing the Website implies that the User fully accepts and agrees to comply with this legal notice, as well as the instructions or recommendations indicated in each specific case through the Website.

Access to the contents of the Website is completely free of charge.

When a User provides personal data through any of the forms provided for this purpose on the Website, they must first accept the Privacy Policy.

Under no circumstances will IQUO be responsible for the accuracy of the data provided by Users, and therefore each User will be solely responsible for any possible consequences, errors, and failures that may arise from the lack of accuracy of the data.

  • Intellectual property rights
    • Rights over content

IQUO is the owner or, where applicable, has the corresponding licenses for the intellectual property rights necessary to operate the Website, as well as all the content offered on it, including the Website itself, texts, photographs or illustrations, logos, trademarks, graphics, designs, interfaces, or any other information or content, and the services available through it.

    • Rights over the Website

Under no circumstances shall access, browsing, and use of the Website by the User imply a waiver, transfer, license, or total or partial assignment of such rights by IQUO. The User has the right to use the contents and/or services of the Website within a strictly domestic environment and solely for the purpose of enjoying the services provided in accordance with this legal notice.

References to registered trademarks or trade names, or other distinctive signs, whether owned by IQUO or third parties, imply a prohibition on their use without the consent of IQUO or their legitimate owners. At no time does access, browsing, or use of the Website and/or its contents confer on the User any rights over the distinctive signs included therein, unless otherwise provided in this legal notice.

All intellectual property rights over the contents and/or services of the Website are reserved and, in particular, it is prohibited to modify, copy, reproduce, publicly communicate, transform, or distribute, by any means and in any form, all or part of the content included on the Website, for any purpose, without the prior, express, and written authorization of IQUO or, where applicable, the owner of the corresponding rights.

Likewise, it is prohibited to delete or manipulate the copyright notices or other credits identifying the owners of the rights to the content that the User finds on the Website, as well as the technical protection devices, digital fingerprints, or any protection mechanism or information incorporated into the content offered on the Website.

The services offered, or any information provided through the Website, may not be used for commercial or advertising purposes without the prior authorization of IQUO.

In any case, the User agrees not to use the Website for illegal or prohibited purposes.

    • Rights over the content and information disseminated by the User

In the event that the User sends information or content of any kind to IQUO through any of the channels enabled for this purpose, the User declares, guarantees, and accepts that they have the right to do so freely, that such information does not infringe any intellectual property rights, trade secrets, or any other rights of third parties, and that such information is not confidential or harmful to third parties.

The User acknowledges that they assume responsibility, holding IQUO harmless, for any communication or content that they send personally or on their behalf.

If the User becomes aware of the existence of any content that is illicit, illegal, contrary to the law, or that could constitute an infringement of intellectual, or any other type of property rights, they must immediately notify IQUO via the email address info@iquo.io so that it can take the appropriate measures.

Similarly, if any User or third party considers that any of the content on the Website owned by IQUO infringes their intellectual, or any other property rights, they must send a communication to info@iquo.io with the following information:

  • identifying details and contact information of the claimant or their legal representative;
  • documentation proving their status as the owner of the rights allegedly infringed;
  • a detailed account of the rights allegedly infringed by IQUO, as well as their exact location on the Website;
  • an express statement by the claimant that the use of the content has been made without the consent of the owner of the allegedly infringed rights.
  • Links
    • Links to other websites

In the event that the Website displays links to other websites through different buttons, links, banners, or embedded content, IQUO informs you that these are managed by third parties, and IQUO does not have the human or technical resources to know in advance and/or control and/or approve all the information, content, products, or services provided by other platforms to which links may be established from the Website.

Consequently, IQUO cannot assume any responsibility for any aspect related to the Website or web page to which a link may be established from the Website, specifically, but not limited to, its operation, access, data, information, files, quality and reliability of its products and services, its own links and/or any of its content in general.

In this regard, if Users become aware that the activities carried out through these third-party websites are illegal or contravene morality and/or public order, they must immediately notify IQUO so that the link to them can be disabled, which will be done as quickly as possible.

In any case, the establishment of any type of link from the Website to another external website does not imply that there is any type of relationship, collaboration, or dependency between IQUO and the person responsible for said external website.

    • Links to the IQUO channel on other platforms and social networks

IQUO provides Users with various tools and applications that allow them to access the channels and pages of the Website maintained on different platforms and social networks owned and/or managed by third parties (e.g., Twitter, Facebook, etc.). The inclusion of these links on the Website is solely intended to facilitate Users’ access to these channels on the different platforms and social networks.

The establishment of these applications does not imply the existence of any relationship between IQUO and the owner, manufacturer, or distributor of the linked website, nor the acceptance and approval by IQUO of its contents and/or services, the owner, manufacturer, or distributor being solely responsible for them.

The activation and use of these applications may involve the identification and authentication of the User (login/password) on the corresponding platforms, which are completely external to the Website and beyond the control of IQUO. By accessing these external networks, the User enters an environment that is not controlled by IQUO, and therefore IQUO shall not be liable for the security configuration of such environments.

Given that IQUO may have limited control over the content hosted on these channels, the User acknowledges and accepts that IQUO assumes no responsibility for the content or services that the User may access on these pages, nor for any content, products, services, advertising, or any other material available on them.

    • Links on other websites to the Website

IQUO does not authorize the establishment of a link to the Website from those pages that contain material, information, or content that is illicit, illegal, degrading, obscene, and, in general, that contravenes the law, morality, public order, or generally accepted social norms.

In any case, Users may establish links to the Website, provided that they comply with the following conditions:

  • the link may not reproduce the content of the Website or parts thereof in any way;
  • it is not permitted to create a browser or border environment on the sections of the Website, nor may the Website be modified in any other way;
  • it is not permitted to make false, inaccurate, or incorrect statements or indications about the Website and/or, in particular, to declare or imply that IQUO has authorized the link or that it has supervised or assumed in any way the content or services offered or made available on the website where the link is established;
  • the website on which the link to the Website is established shall not contain information or content that is unlawful, contrary to generally accepted morals and good customs and public order, nor shall it contain content that is contrary to any third-party rights, including intellectual property rights and/or the right to honor, personal or family privacy, or one’s own image, or any other right, or content contrary to the regulations governing the protection of personal data.

IQUO does not have the power or the human or technical means to know, control, or approve all the information, content, products, or services provided by other websites that have links to the Website. IQUO assumes no responsibility for any aspect of the website that establishes a link to the Website; specifically, by way of example and without limitation, its operation, access, data, information, files, quality and reliability of its products and services, its own links and/or any of its content in general.

  • Rules for use of the Website

Accessing or using the Website for illegal or unauthorized purposes, whether for profit or not, is not permitted and, therefore, the consequences thereof shall be the sole responsibility of the User. In particular, and without the following list being exhaustive, it is prohibited to:

  • use the Website in any way that may cause damage, interruptions, inefficiencies, or defects in its operation or in the computer equipment of a third party;
  • use the Website for the transmission, installation, or publication of any virus, malicious code, or other harmful programs or files;
  • use the Website to collect personal data from other Users;
  • use the Website illegally, contrary to good faith, morality, and public order;
  • register on the Website using a false identity, impersonating third parties, using a profile, or performing any other action that may confuse other Users about the User’s identity;
  • access any section of the Website, other systems or networks connected to the Website, IQUO’s servers, or the services offered through the Website without authorization, through hacking or falsification, password extraction, or any other illegitimate means;
  • carry out any action that causes disproportionate or unnecessary saturation of the Website’s infrastructure or IQUO’s systems or networks, as well as the systems and networks connected to the Website;
  • prevent the normal development of an event, contest, promotion, or any other activity available through the Website or any of its functionalities, whether by altering or attempting to alter, illegally or in any other way, access, participation, or operation thereof, or falsifying the results thereof and/or using fraudulent methods of participation, by any means, and/or through any practice that violates or infringes upon this legal notice.

Failure by the User to comply with any of the above obligations may result in IQUO taking the appropriate measures protected by law and in the exercise of its rights or obligations, which may include the deletion or blocking of the offending User’s account, without any possibility of compensation for the damages caused.

  • Responsibilities and guarantees

IQUO cannot guarantee the reliability, usefulness, or accuracy of all the information and/or services and content on the Website, nor the usefulness or accuracy of the documentation made available through it.

Consequently, IQUO does not guarantee and is not responsible for:

  • the continuity of the content, services, and/or functionalities of the Website;
  • the absence of errors in said content;
  • the absence of viruses or other harmful components on the Website or on the server that supplies it;
  • the invulnerability of the Website or the impossibility of breaching the security measures adopted for it;
  • the lack of usefulness or performance of the Website’s content; and
  • any damage or harm caused to oneself or to a third party by any person who infringes the conditions, rules, and instructions established by IQUO, or through the violation of security systems.

However, IQUO declares that it has taken all necessary measures, within its capabilities and the state of the art, to ensure the functioning of the Website and to reduce system errors to a minimum, both from a technical point of view and in terms of the content published on the Website.

IQUO does not guarantee the legality, reliability, or usefulness of the content provided by third parties through the Website. If the User becomes aware of the existence of any content that is illicit, illegal, contrary to the law, or that could constitute an infringement of the rights of third parties, they must immediately notify IQUO so that it can take the appropriate measures.

IQUO shall not be responsible for the accuracy, integrity, or updating of the information published on the Website from sources outside the Website, nor for the information contained on other platforms linked to from the Website. IQUO shall not be liable for any hypothetical damages that may arise from the use of such information.

IQUO shall not be liable for causes beyond its control, including but not limited to: force majeure, internet access problems, technological problems beyond the diligent and reasonable management of IQUO, actions or omissions of third parties, etc. In all the aforementioned cases, beyond the control and due diligence of IQUO, IQUO shall not be liable to the User for any damages, to the extent permitted by current legislation.

  • Suspension of the Website

IQUO reserves the right to suspend, modify, restrict, or interrupt, either temporarily or permanently, access, browsing, use, hosting, and/or downloading of content and/or use of the Website’s services, with or without prior notice, to Users who contravene any of the provisions detailed in this legal notice, without the User being entitled to claim any compensation for this reason.

  • Data protection

In accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights, and Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, the «GDPR«), all personal data collected during the use of the Website will be processed in accordance with the provisions of the Privacy Policy , which all Users must expressly accept if they provide personal data through the Website.

  • General

The headings of the various clauses are for information purposes only and shall not affect, qualify, or extend the interpretation of this legal notice. Likewise, IQUO may modify the conditions stipulated herein, in whole or in part, by publishing any change in the same way as this legal notice appears or through any type of communication addressed to Users.

The temporary validity of this legal notice therefore coincides with the time of its display, until it is modified in whole or in part, at which time the modified legal notice will become effective.

IQUO may terminate, suspend, or interrupt access to the contents of the Website at any time and without prior notice, without the User being entitled to any compensation. After such termination, the prohibitions on the use of the contents set forth above in this legal notice shall remain in force.

In the event that any provision of this legal notice is declared null and void or inapplicable, in whole or in part, by any Court, Tribunal, or competent administrative body, such nullity or inapplicability shall not affect the remaining provisions of this legal notice.

The failure of IQUO to exercise or enforce any right or condition contained in this legal notice shall not constitute a waiver thereof, unless acknowledged and agreed to in writing by IQUO.

  • Applicable legislation and competent jurisdiction

Current regulations shall determine the laws that shall govern and the jurisdiction that shall hear the relations between IQUO and the Users of the Website. However, provided that such regulations provide for the possibility for the parties to submit to a specific jurisdiction, for any litigious matter arising from or related to the Website, the Spanish legislation in force at the time of the events shall apply.

Likewise, IQUO and Users, expressly waiving any other jurisdiction that may apply, submit to the Courts and Tribunals of the city of Madrid (Spain).

To submit complaints regarding the use of our services, you can send an email to the following address: info@iquo.io. We are committed to seeking an amicable solution to the conflict at all times.

Last update: November 12th, 2025.

© 2025, IQUO DREAMS SPV, S.L. All rights reserved.

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